We recently purchased a new clothes dryer and when we ordered it from Lowe’s, because it was a gas dryer, they were quite clear that they would deliver it but would not install it. No problem, I thought. How hard can it be to unplug/unhook a couple of things and then re-plug/re-hook them when the...
Tag: customer service
No, seriously, less is more
As I was giving Facebook one final peruse last night, I stumbled across a fantastic article by Pam Moore in Social Media Today. It’s always great when the key takeaway from an article is right there in the title and “The Last Thing Your Target Customer and Audience Wants From You is More Content” didn’t...
An amusing, and helpful, slip of the tongue
Sometimes saying the wrong thing is the right thing to do...